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Site Assistance: Help & FAQ

We want to be sure that all your questions are answered. Some of our most frequently asked questions are answered in the topics below.

About Ordering

When will I receive my shirts?
Expected delivery time will be three to four weeks unless a specific ship-after date is given for a design.
How much does shipping cost?
View our shipping chart for delivery costs based on total purchase price.
How can I pay for my order?
We accept MasterCard, VISA, and Discover credit cards online, as well as online check payments. Other payment options are available for telephone orders.
Is online ordering safe?
We use strong encryption in our checkout to protect your personal information. Read more about security.
Will you sell my e-mail address?
We do not sell or rent your personal information. Read our privacy policy for more about what information we collect and how it is used.
Can I send in an order by mail?
We offer a printable catalog page that can be sent by mail, but online or phone ordering is recommended for up-to-date design availability and pricing.
How can I organize a group order?
Our printable order form can be used to record names and orders for a list of people. That list can either be mailed in, or it can used for a reference when entering orders online.
Do you offer a quality guarantee?
Our guarantee is unconditional and 100% money back. If, for any reason, you are not satisfied with your purchase, please contact us so we can work with you to resolve the problem.
What is your return policy?
For your convenience, all orders include a prepaid shipping label for returns. Exchange orders will be shipped or refunds issued when the original merchandise is received. Read more about returning items.

About Products

What size should I order?
Our sizing chart provides measurements of our products so you can pick the best fit.
What size should I order for children?
See our hints for child sizes to help you select the correct size.
Do I get a discount for large orders?
Most apparel items that are not on sale offer quantity discounts on 12 or more items. These will be shown on the pricing under the item image. Discounts will be automatically applied in your cart when the minimum is met.
What are my options for printed personalization?
See the Personalization Details for more information, or to see a preview of your personalization before checkout.
What are my options for embroidered personalization?
See the Embroidery Personalization Details for more information.

About This Website

Can I send you a picture?
We gladly accept photographs of customers wearing our shirts! Send us your photo, and we may show it on our Photos page.
How do I contact you for more help?
View our contact page for all the ways you can reach us.


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