Shared Order™ Help & FAQ

When the Shared Order is set up, the designs selected by the group leader are the only designs that can be ordered with that specific Shared Order. If you'd like, you can order other designs on a separate individual order.

Personalization is determined by the group leader during the Shared Order set up and applies to all orders placed in that group. If the Shared Order is marked for personalization and consists of 6 or more shirts, all shirts will be personalized the same.

All orders placed using the Shared Order program will be shipped together to the address set by the group leader. Your individual address is only asked for billing purposes. Please contact your group leader if you have questions about how items will be distributed after they arrive.

To take advantage of the Shared Order system, all orders must be entered online and prepaid by credit or debit card. At this time, we do not have this program set up for PayPal payments.

If you are unable to pay by card, please check with another group member to see if they would include your items along with their order and let you pay them directly.

We collect sales tax on shipments where required by state laws. The tax rate is determined by the shipping address entered by your group leader.

Sorry, we are not able to add additional items to a Shared Order after the deadline date.

We are not able to add additional items after the deadline. Please get in touch with your group leader and ask them to contact us about other changes as soon as possible. Please note that there is a limited time window in which we will be able to make edits.

Please ask your group leader to request cancellation information. There is a limited time window that we will be able to cancel orders.

We will only generate one Return Authorization per Shared Order. Contact your group leader immediately if you have any problems with your items so they can return everything at one time.

Please click here to see our walkthrough in video or written form.

Make sure you are signed into your account first; if you see "Sign In" on the main menu, you are not currently signed in to your account.

If you still don't see the "Set Up a Shared Order" button, the design you are looking at may not allow it, or it may be too close to the deadline. Shared Orders can only be created up to the day before the advertised deadline. Shop items available for Shared Order here, or feel free to send us a chat and ask.

In most cases, yes. While setting up your Shared Order, click the "Add additional designs" button to see what else can be added. Some designs may not be available to add due to personalization settings or ship dates.

Yes! While setting up your Shared Order, select "Yes, make this a fundraiser" and add your information. Note that fundraising checks take additional processing time before being sent, so this option is best for funds that are not needed urgently.

Checks for money earned through the fundraising option will be mailed to the Shared Order shipping address approximately 2-3 weeks after your shirts are shipped. This will be 4-6 weeks after the deadline.

Shared Order setup is only available until the day before the advertised deadline date for that design. Regular orders can be placed while the design is still online.

Contact us if you would like to be notified if the design you are interested in is offered again in the future.

If you are not signed in currently, click "Sign In" in the top right or on the mobile menu to do so.

Once signed in, you can click on "My Account" in the same spot to access your Account menu. "Shared Orders" will be linked in the Shopping section.

On that page, you will see a list of all Shared Orders you have set up. Click the number to see more details, including deadlines, ship dates, and who has placed orders on each one.

Reminders are sent at one week and one day before the deadline, if your Shared Order was created before those dates. If you didn't receive one, please check your junk, spam or bulk folder; sometimes filters will automatically place these emails there.

Remember that you can also sign into your account at any time to check the status.

We recommend that you include their items when you or another group member place their order and have that individual pay you directly.

If the personalization minimum is not reached, the Shared Order will be automatically saved as Unpersonalized. If you still wish to personalize the items, call customer service as soon as possible after your deadline to see if it can be added. The standard screen charge fee will apply on personalized orders of less than 6, which will need to be paid at the time of calling.

Sorry, we are not able to add additional items to a Shared Order after the deadline date.

Please call customer service as soon as possible after your deadline to see if changes can be made. If you are requesting a change on behalf of another group member, please have their name ready when you call.

Please contact customer service for cancellation information. There is a limited time window in which we can process cancellations.

We can only accept one Return Authorization per entire Shared Order. Please let everyone know to contact you immediately if they have any problems with their items. Once you have gathered everything, please call us with the names and items you wish to return or exchange.

Please note that if a fundraising check has already been issued, we will not be able to refund the fundraising portion of payments made. You will need to refund that additional amount to the individual from the check you received instead.