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WPP employees answer your questions and tell you more about us.

We want to be sure that all your questions are answered. Some of our most frequently asked questions are answered in the topics below.

Click on a question for more information.

Designs and Products

Does this come in other colors, styles, or sizes?
Items are available only in the options shown on the product page.

When adding a new design, we select colors and styles based on customer input (including polls to email subscribers), inventory available, and what will look best. Options are limited to a set number so that we can offer you a quality item at a low price.

Please check back frequently for new designs and color options.
What size should I order? How do the sizes run?
Our size charts (linked on each product page) provide measurements of our products so you can pick the best fit. If you need to, we suggest measuring a t-shirt that fits you well as a starting point.

Items not specifically marked as Mens or Ladies are considered to be unisex for sizing purposes.
Where are your t-shirts manufactured?
We typically use Gildan cotton products. Visit their website for more information.
Can I get a printed sample of the shirt I want to order?
No, unfortunately. Because we are a print-to-order company, most designs will not be printed until after the ordering deadline, so samples are not available. However, we can send you a blank t-shirt sample to assist with quality questions and sizing. Contact us for more information.
Can I change the words in the design? Can I leave part of it off?
Designs are printed as shown only, including both images and words.

We sometimes offer similar designs for different categories though, so check back frequently or join our email list to see what's new.
I don't see this design on the website now, can I place an order?
Since we are a print-to-order company, we only offer designs for a limited time. If you do not see a design online and the advertised deadline has passed, we will be unable to take additional orders.

Sign up for email or visit our website frequently for design availability. Sometimes we will bring back designs that have been popular, but there is no guarantee.

If you have a minimum order of at least 500 pieces, we can set up a special print just for you. Contact us for more information.
Will this design be offered again? When?
We sometimes re-offer previous designs, but there is no guarantee. Many factors are considered in the decision, including, but not limited to: demand, inventory, production schedule, upcoming promotions, etc.

Sign up for email or visit our website frequently for design availability.
Why don't you offer designs for...?
Depending on customer demand, we try to offer as many design options as possible. Feel free to email us or send a message on Facebook or Twitter to give us your suggestions for occupations we have missed.

Printed Personalization

What are my options for printed personalization?
Use the Personalization "View Details" link on any product page to see the personalization information for that design, if available. This page also has general information.
Can I change the personalization style, color, or location?
Personalization is printed only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent format for personalization.
What printed items can I combine and still get personalized?
On a single product page, all types of shirts, colors, and size options shown can be mixed to reach the minimum.

For different product pages:

We are unable to mix designs that have different personalization types, which includes the Location, Style, and Color.

In addition, we are unable to mix designs that have personalization printed underneath the design on the front of the shirt.

Otherwise, designs that have the same location, style, and color can generally be mixed.

You can still add unpersonalized items to your order, regardless of any other personalization selected.

Please note the ship dates when mixing designs though, as adding an item to your order that ships later will affect when your entire order ships.
Can I personalize an order with less than 12 shirts?
We do allow personalization on smaller orders, but due to production costs, an additional $20 screen charge applies. This charge will be added in your shopping cart when applicable.

Embroidery & Etched Personalization

What are my options for embroidered personalization?
Check the product page description and the Personalization "View Details" link on any product page to see the personalization information for that design.
Can I choose a different embroidered personalization style, color, or location?
Personalization is embroidered only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
What embroidered or etched items can I combine and still have personalized?
In most cases, you can mix up to 3 personalized embroidered or etched designs in the same order. All embroidered and etched items in the same order will have the same text. If your selected designs have different character limits for personalization, the smallest limit will apply.
Can I personalize an order with less than 12 embroidered shirts?
Yes! There is no minimum required for personalization on embroidered or etched items.

Ordering & Shipping

When will I receive my shirts?
Most items specify a date for shipping on the product page. If no date is shown, expected delivery time will be three to four weeks.

If you order multiple designs, the entire order will be shipped together after the last shipment date.

To keep our prices low, we print-to-order and do not keep inventory. We offer a pre-print ordering window, then compile all orders to produce on a specified print date.
How much does shipping cost?
View our shipping chart for delivery costs based on total purchase price.
Why do I pay now instead of when my order ships?
Because we print-to-order, the items you purchase are reserved for you immediately when your order is placed, then printed to your specification according to our production schedule. This allows us to keep our prices low, as we produce only items that have been paid for.
Do I get a discount for large orders?
Many apparel items offer quantity discounts on large orders. The first 3 price tiers will be shown on the prodcut page, if available. All discounts for larger quantities will be automatically applied in your shopping cart when the minimum is met.
Do I have to pay sales tax?
We collect sales tax on shipments to states where required by that state's laws.

Tax Exemption: You can select if your organization is Tax Exempt at checkout. The order must be under the name of the organization, and we will need a copy of your organization's tax exempt certificate to keep on file. Once these requirements are met, tax paid will be refunded.
How can I pay for my order?
Online Orders: We accept MasterCard, VISA, Discover, and American Express credit cards online, as well as PayPal and purchase orders.

Phone Orders: We accept credit cards, checking account payments, money orders, and purchase orders.

Payment must be received before the deadline date to avoid delays or cancellations of your order.
How do I use my purchase order?
Purchase Orders are accepted for Schools, Local Governments, and pre-approved organizations ONLY. If qualified, please select the method of payment as Purchase Order in the checkout when placing your order online.

For your order to be processed, we require a copy of your purchase order to be on file with us. After your order is placed, you will receive an email with instructions on submitting your PO.

Your PO must be sent and approved before the item deadline date.

Please read the requirements carefully and submit your PO promptly to avoid delays on your order.

The PO must display ALL of the following:
1. The Organization (Business or School) Name
2. PO Number
3. PO Date
4. Billing and Shipping Addresses
5. Phone and Fax Numbers
6. Vendor Name: WorkPlacePro
7. Order Total (including shipping, handling and taxes if applicable)
8. ALL APPROVED SIGNATURE(S)
9. Printed Name for each signature

If your Purchase Order is approved, terms for payment will be Net 30.
Where do I find my promotion code?
A promo code is included in all of our mailings - both postal mail and email. See Promotion Code Help if you need hints on where to look.
How long do items stay in my shopping cart?
If you are not logged in, we cannot guarantee that anything will stay after you close your browser. Deleting cookies will empty your cart.

If you are logged in while shopping, your cart items will be saved for you. Log back into your account if you have been gone for more than 20 minutes to access your saved cart items.
Is online ordering safe?
Our website uses strong encryption to protect your personal information. Read our User Policy for all safety and privacy information.
Can I send in an order by mail?
Online or phone ordering is highly recommended for up-to-date design availability and pricing. Call customer service for approval before sending any orders by mail.

Shared Order™


Returns

Do you offer a quality guarantee?
Our guarantee is unconditional and 100% money back. If, for any reason, you are not satisfied with your purchase, please contact us so we can work with you to resolve the problem.
What is your exchange/return policy?
If we have made a mistake, please contact us within 10 days after receiving your items to resolve the problem. Read more about returning items.
Can I exchange personalized shirts?
Because of the personalization, we are unable to restock and therefore ask that you try to sell it to someone else who didn't get one and order another in the right size. Please see our return policy for more information.