Site Assistance: Help & FAQ
We want to make ordering from WorkPlacePro® as easy as possible. Browse some of our most frequently asked questions below for help with any of our products or services, including Shared Order™ for fundraisers.
Also, make sure you don’t miss out on any discount codes, new releases, or any other exciting updates: subscribe to our newsletter and stay in the know!
Photo from Ke Aliilani K.
Photo from Mary Jean O.
Photo from Evette M.
➤ View the Shared Order FAQ for more details.
Photo from Maria A.
Also, make sure you don’t miss out on any discount codes, new releases, or any other exciting updates: subscribe to our newsletter and stay in the know!
Photo from Ke Aliilani K.Designs and Products
Items are available only in the options shown on the product page.
When we add a new design, we select colors and styles based on customer input (including polls to email subscribers), current inventory, and what will look best for the finished item. Keeping options focused helps us offer quality items at a low price.
Please check back frequently for new designs and color options. You can also sign up for our email list so you do not miss new releases, returning favorites, or special discounts.
When we add a new design, we select colors and styles based on customer input (including polls to email subscribers), current inventory, and what will look best for the finished item. Keeping options focused helps us offer quality items at a low price.
Please check back frequently for new designs and color options. You can also sign up for our email list so you do not miss new releases, returning favorites, or special discounts.
Click "Item Details" on any product page to see a size chart with product measurements. If you are not sure what to choose, we suggest measuring a t-shirt that already fits you well. Lay the shirt flat and measure the width about an inch below where the sleeves connect.
Items not specifically marked as Mens or Ladies are considered Unisex for sizing purposes.
Items not specifically marked as Mens or Ladies are considered Unisex for sizing purposes.
We use a selection of high-quality brands to offer you the widest variety of colors and sizes at the best value. Orders may contain a mixture of brands in similar colors when availability is limited.
While our t-shirts are imported, they are designed and printed in the USA. The specific country of origin may vary.
Because we are a print-to-order company, most designs are not printed until after the ordering deadline, so printed samples are not available. However, we can send a blank t-shirt sample to help with questions about quality, personalization placement, and sizing. Contact us for more information.
Designs are printed as shown, including both images and words.
We sometimes offer similar designs for different categories, so check back frequently or join our email list to see what's new.
We sometimes offer similar designs for different categories, so check back frequently or join our email list to see what's new.
Since we are a print-to-order company, we only offer many designs for a limited time. If you do not see a design online and the advertised deadline has passed, we are unable to take additional orders for that design.
Sign up for email or visit our website frequently for current design availability. Sometimes we bring back popular designs, but there is no guarantee.
Sign up for email or visit our website frequently for current design availability. Sometimes we bring back popular designs, but there is no guarantee.
Yes! If you order at least 500 pieces, we can set up a special print just for you. This is an especially great option if you’re looking for matching shirts for a school event or a company-wide celebration. Contact us for more information.
We sometimes re-offer previous designs, but there is no guarantee. Demand, inventory levels, production schedules, upcoming promotions, and other factors may affect whether a design returns.
Sign up for email updates or visit our website frequently o keep up with new designs, discount codes, and returning favorites.
Sign up for email updates or visit our website frequently o keep up with new designs, discount codes, and returning favorites.
Depending on customer demand, we try to offer as many design options as possible. Feel free to get in touch with us f you have ideas you’d love us to apply our talent to! Simply email us or message us on Facebook to suggest other occupations, themes, or groups you would like to see.
Yes! Just as our shirts, jackets, drinkware, and more are perfect for fundraising, we also believe in boosting causes near and dear to our hearts. Visit our "Round Up for Charity" page to learn more about how we can help your change go further!
“ I'm writing to let you know that the order was correct and everything looks great! We are teachers that ordered "...Be Kind" t-shirts and we are very excited to wear them! The process was easy and I had wonderful, immediate help when I called with questions. We look forward to ordering again in the future. ”— Holly S.
Printed Personalization
Use the Personalization "View Details" link on any product page to see personalization information for that design, if available. You can also visit our general personalization page for more details.
Personalization is printed only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent format for personalization.
On a single product page, all shirt types, colors, and size options shown can be mixed to reach the minimum.
For different product pages, we are unable to mix designs that have different personalization types, including location, style, and color. We are also unable to mix designs that have personalization printed underneath the design on the front of the shirt.
Otherwise, up to 3 different designs that have the same personalization location, style, and color can generally be mixed.
You can still add unpersonalized items to your order, regardless of any other personalization selected. Please note the ship dates when mixing designs, as adding an item that ships later will affect when your entire order ships.
For different product pages, we are unable to mix designs that have different personalization types, including location, style, and color. We are also unable to mix designs that have personalization printed underneath the design on the front of the shirt.
Otherwise, up to 3 different designs that have the same personalization location, style, and color can generally be mixed.
You can still add unpersonalized items to your order, regardless of any other personalization selected. Please note the ship dates when mixing designs, as adding an item that ships later will affect when your entire order ships.
Yes. We do allow personalization on smaller orders, but due to production costs, a $40 screen charge applies. This charge will be added to your shopping cart when applicable.
Photo from Mary Jean O.Embroidered & Etched Personalization
Check the product page description and the Personalization "View Details" link on any product page to see the personalization information for that design.
Personalization is embroidered only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
In most cases, you can mix up to 3 personalized embroidered or etched designs in the same order. All embroidered and etched items in the same order will have the same text.
If your selected designs have different personalization character limits, the smallest limit will apply.
If your selected designs have different personalization character limits, the smallest limit will apply.
Yes! There is no minimum required for personalization on embroidered or etched items.
“ Thank you so much for our tshirts. I have ordered several from vendors but I have never had them delivered as nicely and orderly as the ones I received from your company. They have been a breeze to sort and hand out. ”— Leah T.
Ordering & Shipping
Expected ship dates are shown on each product page, but our ordering window typically runs from five to six weeks, with orders shipping a week or two after the deadline. This is to account for our in-house preparation from our own WorkPlaceProfessionals in Somerset, Kentucky!
You will also see the order ship date in your shopping cart, and it will be included in your emailed order confirmation.
If you order multiple designs, the entire order ships together after the latest shipment date. Please check ship dates carefully, especially if you are ordering for a school event, an awareness campaign, a fundraiser, or a workplace deadline.
You will also see the order ship date in your shopping cart, and it will be included in your emailed order confirmation.
If you order multiple designs, the entire order ships together after the latest shipment date. Please check ship dates carefully, especially if you are ordering for a school event, an awareness campaign, a fundraiser, or a workplace deadline.
WorkPlacePro is a print-to-order company. That means we offer designs during a set ordering window, then compile orders after the deadline and prepare them for printing, embroidery, or etching.
This process helps us keep prices practical, offer personalized options, and make sure your order is produced with care.
This process helps us keep prices practical, offer personalized options, and make sure your order is produced with care.
View our shipping chart for delivery costs based on total purchase price. Orders ship two weeks after our ordering window closes, because we use that time to get everything ready for you from our shop in Somerset, Kentucky!
Because we print to order, the items you purchase are reserved for you immediately upon placing your order. They are then printed to your specification according to our production schedule.
This allows us to keep our prices low, as we produce only items that have been paid for.
This allows us to keep our prices low, as we produce only items that have been paid for.
Not just for large orders. Because of our print-to-order method, we can offer bulk wholesale pricing right here on our website. Be sure to sign up for our email list to be notified of even more deals for categories and items that interest you.
We collect sales tax on shipments to states where required by your state's laws.
Tax Exemption: You can select if your organization is Tax Exempt at checkout. The order must be placed under the organization's name, and we will need a copy of your organization's tax exempt certificate to keep on file. Once these requirements are met, tax paid will be refunded.
Tax Exemption: You can select if your organization is Tax Exempt at checkout. The order must be placed under the organization's name, and we will need a copy of your organization's tax exempt certificate to keep on file. Once these requirements are met, tax paid will be refunded.
For Online Orders:, we accept MasterCard, VISA, Discover, and American Express credit cards, as well as purchase orders from eligible organizations.
For Phone Orders, we accept credit cards, checking account payments, money orders, and purchase orders.
Payment must be received before the deadline date to avoid delays or cancellation of your order.
For Phone Orders, we accept credit cards, checking account payments, money orders, and purchase orders.
Payment must be received before the deadline date to avoid delays or cancellation of your order.
Purchase Orders are accepted ONLY from Schools, Local Governments, and pre-approved organizations. If qualified, please select Purchase Order as your payment method at checkout when placing your order online.
To process your order, we require a copy of your purchase order on file. After your order is placed, you will receive an email with instructions on how to submit your PO.
Your PO must be sent and approved before the item deadline date.
Please read the requirements carefully and submit your PO promptly to avoid delays.
The PO must display ALL of the following:
1. The Organization (Business or School) Name
2. PO Number
3. PO Date
4. Billing and Shipping Addresses
5. Phone and Fax Numbers
6. Vendor Name: WorkPlacePro
7. Order Total (including shipping, handling and taxes, if applicable)
8. ALL APPROVED SIGNATURE(S)
9. Printed Name for each signature
If your Purchase Order is approved, terms for payment will be Net 30.
To process your order, we require a copy of your purchase order on file. After your order is placed, you will receive an email with instructions on how to submit your PO.
Your PO must be sent and approved before the item deadline date.
Please read the requirements carefully and submit your PO promptly to avoid delays.
The PO must display ALL of the following:
1. The Organization (Business or School) Name
2. PO Number
3. PO Date
4. Billing and Shipping Addresses
5. Phone and Fax Numbers
6. Vendor Name: WorkPlacePro
7. Order Total (including shipping, handling and taxes, if applicable)
8. ALL APPROVED SIGNATURE(S)
9. Printed Name for each signature
If your Purchase Order is approved, terms for payment will be Net 30.
A promo code is included in all of our mailings - both postal mail and email. See Promotion Code Help if you need hints on where to look.
If you are not signed in, we cannot guarantee that anything will stay in your cart after you close your browser. Deleting cookies will empty your cart.
If you are signed in while shopping, your cart items will be saved for you. Sign back into your account if you have been away for more than 20 minutes to access your saved cart items.
If you are signed in while shopping, your cart items will be saved for you. Sign back into your account if you have been away for more than 20 minutes to access your saved cart items.
Our website uses strong encryption to protect your personal information. Read our User Policy for all safety and privacy information.
Online or phone ordering is highly recommended for up-to-date design availability and pricing. Call customer service for approval before sending any orders by mail.
Photo from Evette M.Shared Order™
Shared Order™ is a helpful option for new group orders of 6 or more, and particularly for fundraisers. It allows your group to place orders within a set window while helping to organize purchases more easily.
Fundraising through Shared Order™ does not shorten the ordering timeline. Please plan around the ordering window, deadline, and ship date shown for your items.
If your Shared Order™ is used for fundraising, your fundraising check will be mailed 2 to 3 weeks after your order ships.
If your Shared Order™ is used for fundraising, your fundraising check will be mailed 2 to 3 weeks after your order ships.
➤ View the Shared Order FAQ for more details.
“ We thank you for providing quality clothing for us to purchase. I ordered the zip fleece jacket this time and it is so nice and warm! I am wearing it right now, my office is by a back door and it gets very cold! Your screen printing and embroidery are exceptional! We will order again from you soon! ”— Carol M.
Returns
We have a 100% satisfaction guarantee, and our decades of glowing testimonials prove it. If, for any reason, you are not satisfied with your purchase, please call customer service so we can work with you to resolve the problem.
If we have made a mistake, please contact us within 10 days after receiving your items to resolve the problem. Read more about returning items for full details.
Because personalized shirts cannot be restocked, we ask that you try to sell the item to someone else who did not get one and order another in the right size. Please see our return policy for more information.
Photo from Maria A.Still need help? View our contact page for all the ways you can reach us.
Watch us on YouTube for Video FAQs!
WPP employees answer your questions and tell you more about us.